 Frequently Asked Questions |
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| Q1) |
How much is Shipping & Handling for this order? |
| Q2) |
When can I expect my order to arrive? |
| Q3) |
When do you charge my credit card? |
| Q4) |
Will I receive a receipt for this order? |
| Q5) |
What do you do with all of my personal information? |
| Q6) |
Is this merchandise in stock? |
| Q7) |
I have technical questions about some product, who can help me? |
| Q8) |
What are your business hours? |
| Q9) |
Where is my order shipping from? |
| Q10) |
Can my order get picked up instead of shipped? |
| Q11) |
Will I be charged sales tax? |
| Q12) |
Can I apply for a line of credit with your Open Account program? |
| Q13) |
What is your return policy ? |
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| Q1) |
How much is Shipping & Handling for this order? |
| A1) |
Freight is determined by the weight of your merchandise and its final destination. Actual published UPS charges will be billed to your credit card or open account. ABC Target does not mark up freight; the actual UPS rates are determined and applied at time of shipping. |
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| Q2) |
When can I expect my order to arrive? |
| A2) |
Most in-stock orders ship via UPS from Brooklyn, New York within the next business day. UPS Transit Times vary depending on your proximity to our distribution center. Typical transit time within the United States is between 1 and 6 business days. If you wish for your order to be expedited, please email info@abctarget.com before 1:00 PM Eastern Standard Time for same day shipping of in-stock items. Please include your order number on all correspondence. |
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| Q3) |
When do you charge my credit card? |
| A3) |
Your credit card will only be charged after the stocked items on your order ship. Items being shipped directly from the manufacturer, incur immediate billing. In some cases, your credit card is charged on multiple levels depending on whether or not your order ships partially or complete. The sum of all charges will not exceed the quoted amount except for additional charges relating to shipping, handling and applicable tax. Please refer to answer A01 above for further details. |
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| Q4) |
Will I receive a receipt for this order? |
| A4) |
An email confirmation containing the details of your transaction is sent immediately after placing your order. Another email containing tracking information will be sent upon the shipping of your merchandise. A paper statement or receipt is sent via US Mail for orders on open account only. If you require a paper statement for other orders, please email info@abctarget.com. Please include your order number in the subject of your email. |
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| Q5) |
What do you do with all of my personal information? |
| A5) |
ABC Target respects your right to privacy and does not sell your personal information to anyone, ever. All information collected is strictly for the processing of your order and for ABC Target marketing purposes only. We never sell, rent or share your information with any third parties. |
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| Q6) |
Is this merchandise in stock? |
| A6) |
Approximately 85% of the merchandise advertised in our catalog is in stock. If an item on your order is not in stock, you will be notified by email or telephone as soon as possible. |
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| Q7) |
I have technical questions about some product, who can help me? |
| A7) |
Please feel free to call our Advanced Technical Support of highly trained customer service representatives available to assist you during our regular business hours. Dial 800-940-5733, Monday through Thursday, from 9:00 AM until 5:00 PM and Friday from 9:00 AM until 12:00 noon Eastern Standard Time. |
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| Q8) |
What are your business hours? |
| A8) |
Our regular business hours are Monday through Thursday, from 9:00 AM until 5:00 PM and Friday from 9:00 AM until 12:00 noon Eastern Standard Time. We are closed Saturday and Sunday as well as select national and religious holidays. For more details regarding our holiday schedule, please email info@abctarget.com or call 800-939-1755. |
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| Q9) |
Where is my order shipping from? |
| A9) |
Most orders ship from our primary distribution center in Brooklyn, New York. Some orders may ship directly from our manufacturers in order to save you money on high freight items. |
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| Q10) |
Can my order get picked up instead of shipped? |
| A10) |
Our Pick Up Counter and Showroom have been temporarily closed. We anticipate re-opening our Pick Up Counter and Showroom in early 2007. We apologize for any inconvenience this may cause. We value your business and look forward to hearing from you by phone, fax, email or via our web site very soon. |
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| Q11) |
Will I be charged sales tax? |
| A11) |
Applicable sales tax rates will be added to all orders shipping to a destination within New York , New Jersey and North Carolina . Customers exempt from sales tax must present a Tax Exempt Form or Resale Certificate to our Accounting Department. For further details, please call 800-939-1755 during our regular business hours. |
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| Q12) |
Can I apply for a line of credit with your Open Account program? |
| A12) |
Businesses with an opening order of $1,000 or more may apply for 30 day terms with our Open Account program. The business applying must be operational for at least one year. An Application for Credit (AFC) must be completed listing 3 trade references and 1 bank reference. Our Credit Department will review all applications and respond with a decision within 5-7 business days from the date of application. To apply for an Open Account, please email info@abctarget.com with your request. |
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| Q13) |
What is your return policy ? |
| A13) |
For details of our Return Policy, please click HERE. |
